/* Centro de ayuda SmartBiz — /ayuda  (módulo ayuda) */
.ay {
    --ay-navy: var(--sbz-navy, #0e094b);
    --ay-blue: var(--sbz-blue, #0889d1);          /* acento: iconos, bordes */
    --ay-btn: var(--sbz-blue-600, #0773b0);       /* botones y enlaces (AA) */
    --ay-blue-d: var(--sbz-blue-600, #0773b0);
    --ay-btn-h: var(--sbz-blue-700, #065d8f);
    --ay-ink: var(--sbz-ink, #14132b);
    --ay-text: var(--sbz-text, #3b3d55);
    --ay-muted: var(--sbz-muted, #5b5f7a);
    --ay-line: var(--sbz-border, #dde1ec);
    --ay-soft: var(--sbz-blue-50, #eef7fd);
    --ay-bg: var(--sbz-surface, #f5f7fb);
    --ay-radius: 16px;
    --ay-shadow: 0 1px 2px rgba(15, 23, 42, .04), 0 8px 24px rgba(15, 23, 42, .06);
    color: var(--ay-text);
    background: var(--ay-bg);
    font-size: 16px;
    line-height: 1.6;
    padding-bottom: 0;
}
.ay *, .ay *::before, .ay *::after { box-sizing: border-box; }
.ay a { color: var(--ay-blue-d); text-decoration: none; }
.ay a:hover { text-decoration: underline; }
.ay h1, .ay h2, .ay h3 { color: var(--ay-ink); letter-spacing: -.02em; margin: 0; }
.ay-wrap { width: 100%; max-width: 1180px; margin: 0 auto; padding-left: 20px; padding-right: 20px; }
.ay-sr { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.ay-ico { width: 22px; height: 22px; flex: none; vertical-align: middle; }
.ay-ico--sm { width: 18px; height: 18px; }
.ay-ico--xs { width: 14px; height: 14px; }
.ay-ico--lg { width: 44px; height: 44px; }
.ay-muted { color: var(--ay-muted); font-size: .9rem; }
.ay-link { display: inline-flex; align-items: center; gap: 6px; font-weight: 600; color: var(--ay-blue-d); }

/* Botones */
.ay-btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; border: 1px solid transparent; border-radius: 12px; padding: 10px 18px; font-weight: 600; font-size: 1rem; line-height: 1.2; cursor: pointer; transition: background .15s, border-color .15s, color .15s; text-decoration: none !important; }
.ay-btn--primary { background: var(--ay-btn); color: #fff !important; }
.ay-btn--primary:hover { background: var(--ay-btn-h); }
.ay-btn--ghost { background: #fff; border-color: var(--ay-line); color: var(--ay-ink) !important; }
.ay-btn--ghost:hover { border-color: var(--ay-blue); color: var(--ay-blue-d) !important; }
.ay-btn--block { width: 100%; }
.ay-btn--lg { padding: 14px 26px; font-size: 1.05rem; }
.ay-btn:focus-visible, .ay a:focus-visible, .ay input:focus-visible, .ay select:focus-visible, .ay textarea:focus-visible, .ay summary:focus-visible { outline: 3px solid rgba(8, 137, 209, .45); outline-offset: 2px; }

/* Hero de portada */
.ay-hero { background: radial-gradient(1200px 400px at 85% -10%, rgba(8, 137, 209, .45), transparent 60%), linear-gradient(135deg, #0e094b 0%, #10236b 55%, #0b3f86 100%); color: #e2e8f0; padding: 72px 0 56px; }
.ay-hero__in { max-width: 820px; text-align: center; }
.ay-hero h1 { color: #fff; font-size: clamp(2rem, 4.4vw, 3rem); line-height: 1.12; font-weight: 800; }
.ay-eyebrow { display: inline-block; font-size: .8rem; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; color: #9fd8f7; margin: 0 0 12px; }
.ay-hero__lead { font-size: 1.1rem; color: #cbd5e1; margin: 14px auto 28px; max-width: 640px; }
.ay-chips { display: flex; flex-wrap: wrap; justify-content: center; gap: 8px; margin-top: 18px; }
.ay-chip { color: #e2e8f0 !important; border: 1px solid rgba(255, 255, 255, .25); border-radius: 999px; padding: 6px 14px; font-size: .9rem; background: rgba(255, 255, 255, .06); }
.ay-chip:hover { background: rgba(255, 255, 255, .16); text-decoration: none !important; }

/* Buscador */
.ay-search { position: relative; display: flex; align-items: center; gap: 8px; background: #fff; border-radius: 16px; padding: 6px 6px 6px 48px; box-shadow: 0 10px 30px rgba(2, 6, 23, .25); border: 1px solid var(--ay-line); }
.ay-search__ico { position: absolute; left: 16px; color: var(--ay-muted); }
.ay-search input { flex: 1; min-width: 0; border: 0; outline: none; font-size: 1.05rem; padding: 12px 4px; background: transparent; color: var(--ay-ink); }
.ay-search input::-webkit-search-cancel-button { cursor: pointer; }
.ay-search .ay-btn { padding: 12px 22px; }

/* Secciones y categorías */
.ay-section { padding: 56px 0; }
.ay-h2 { font-size: 1.6rem; font-weight: 800; margin-bottom: 24px !important; }
.ay-cats { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 20px; }
.ay-cat { background: #fff; border: 1px solid var(--ay-line); border-radius: var(--ay-radius); padding: 22px; box-shadow: var(--ay-shadow); display: flex; flex-direction: column; gap: 12px; }
.ay-cat__head { display: flex; gap: 14px; align-items: center; color: inherit !important; text-decoration: none !important; }
.ay-cat__head h3 { font-size: 1.12rem; font-weight: 700; line-height: 1.3; }
.ay-cat__head:hover h3 { color: var(--ay-blue-d); }
.ay-cat__ico { display: inline-flex; align-items: center; justify-content: center; width: 46px; height: 46px; border-radius: 12px; background: var(--ay-soft); color: var(--ay-blue-d); flex: none; }
.ay-cat__ico--lg { width: 60px; height: 60px; border-radius: 16px; }
.ay-cat__ico--lg .ay-ico { width: 28px; height: 28px; }
.ay-cat__desc { margin: 0; font-size: .95rem; color: var(--ay-muted); }
.ay-cat__list { list-style: none; margin: 0; padding: 0; border-top: 1px solid var(--ay-line); }
.ay-cat__list li { border-bottom: 1px solid #f1f5f9; }
.ay-cat__list a { display: block; padding: 9px 0; color: var(--ay-text); font-size: .97rem; }
.ay-cat__list a:hover { color: var(--ay-blue-d); }
.ay-cat > .ay-link { margin-top: auto; font-size: .95rem; }
.ay-empty { background: #fff; border: 1px dashed var(--ay-line); border-radius: var(--ay-radius); padding: 24px; }

/* Banda de páginas internas */
.ay-band { background: linear-gradient(135deg, #0e094b 0%, #10236b 70%, #0b3f86 100%); padding: 22px 0; }
.ay-band__in { display: flex; align-items: center; justify-content: space-between; gap: 20px; }
.ay-band .ay-search { box-shadow: none; max-width: 420px; flex: 1; padding: 3px 3px 3px 44px; }
.ay-band .ay-search input { padding: 8px 4px; font-size: 1rem; }
.ay-band .ay-search .ay-btn { padding: 9px 16px; }
.ay-crumbs ol { list-style: none; margin: 0; padding: 0; display: flex; flex-wrap: wrap; align-items: center; gap: 6px; font-size: .92rem; }
.ay-crumbs li { display: inline-flex; align-items: center; gap: 6px; color: #cbd5e1; }
.ay-crumbs a { color: #fff !important; font-weight: 600; }
.ay-crumbs span[aria-current] { color: #cbd5e1; max-width: 46ch; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* Columnas */
.ay-cols { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 36px; padding-top: 40px; padding-bottom: 56px; align-items: start; }
.ay-main { min-width: 0; }
.ay-page-head { display: flex; gap: 18px; align-items: flex-start; margin-bottom: 24px; }
.ay-page-head h1 { font-size: clamp(1.7rem, 3vw, 2.3rem); font-weight: 800; line-height: 1.15; }
.ay-lead { font-size: 1.08rem; color: var(--ay-text); margin: 8px 0 4px; }

/* Lista de artículos */
.ay-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 12px; }
.ay-list__item { display: flex; align-items: center; gap: 14px; background: #fff; border: 1px solid var(--ay-line); border-radius: 14px; padding: 16px 18px; color: inherit !important; text-decoration: none !important; transition: border-color .15s, box-shadow .15s; }
.ay-list__item:hover { border-color: var(--ay-blue); box-shadow: var(--ay-shadow); }
.ay-list__ico { display: inline-flex; width: 38px; height: 38px; border-radius: 10px; align-items: center; justify-content: center; background: var(--ay-soft); color: var(--ay-blue-d); flex: none; }
.ay-list__txt { display: flex; flex-direction: column; gap: 3px; min-width: 0; flex: 1; }
.ay-list__txt strong { color: var(--ay-ink); font-size: 1.04rem; }
.ay-list__txt span { color: var(--ay-muted); font-size: .94rem; }
.ay-list__txt em { font-style: normal; font-size: .82rem; }
.ay-list__go { color: #94a3b8; }
.ay mark { background: #fff3bf; color: inherit; padding: 0 2px; border-radius: 3px; }

/* Barra lateral */
.ay-side { display: grid; gap: 18px; position: sticky; top: 110px; }
.ay-side__box { background: #fff; border: 1px solid var(--ay-line); border-radius: var(--ay-radius); padding: 18px; }
.ay-side__box p { margin: 0 0 12px; font-size: .95rem; }
.ay-side__box--cta { background: var(--ay-soft); border-color: #d6e6f5; }
.ay-side__t { font-weight: 700; color: var(--ay-ink); font-size: .82rem !important; text-transform: uppercase; letter-spacing: .08em; margin-bottom: 10px !important; }
.ay-side__list { list-style: none; margin: 0; padding: 0; display: grid; gap: 2px; }
.ay-side__list a { display: flex; align-items: center; gap: 10px; padding: 7px 10px; border-radius: 10px; color: var(--ay-text) !important; font-size: .95rem; text-decoration: none !important; }
.ay-side__list a:hover { background: var(--ay-bg); color: var(--ay-blue-d) !important; }
.ay-side__list a.is-on { background: var(--ay-soft); color: var(--ay-blue-d) !important; font-weight: 600; }
.ay-side__list--plain a { display: block; line-height: 1.35; }
.ay-facts { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; font-size: .95rem; }
.ay-facts li { display: flex; gap: 10px; align-items: flex-start; }
.ay-facts .ay-ico { color: var(--ay-blue-d); margin-top: 2px; }

/* Artículo */
.ay-art { background: #fff; border: 1px solid var(--ay-line); border-radius: 20px; padding: 40px 44px; box-shadow: var(--ay-shadow); }
.ay-art__cat { margin: 0 0 10px; font-size: .9rem; font-weight: 600; }
.ay-art__cat a { display: inline-flex; align-items: center; gap: 6px; }
.ay-art h1 { font-size: clamp(1.7rem, 3.2vw, 2.4rem); font-weight: 800; line-height: 1.15; margin-bottom: 22px; }
.ay-prose { font-size: 1.06rem; line-height: 1.75; color: var(--ay-text); }
.ay-prose > :first-child { margin-top: 0; }
.ay-prose p { margin: 0 0 1.05em; }
.ay-prose h2 { font-size: 1.4rem; font-weight: 750; margin: 1.8em 0 .6em; scroll-margin-top: 110px; }
.ay-prose h3 { font-size: 1.12rem; font-weight: 700; margin: 1.4em 0 .5em; }
.ay-prose ul, .ay-prose ol { margin: 0 0 1.1em; padding-left: 1.4em; }
.ay-prose li { margin: .35em 0; }
.ay-prose li::marker { color: var(--ay-blue-d); font-weight: 700; }
.ay-prose strong { color: var(--ay-ink); }
.ay-prose a { text-decoration: underline; text-decoration-color: rgba(8, 137, 209, .35); text-underline-offset: 3px; }
.ay-prose table { width: 100%; border-collapse: collapse; margin: 0 0 1.2em; font-size: .97rem; display: block; overflow-x: auto; }
.ay-prose th, .ay-prose td { border: 1px solid var(--ay-line); padding: 8px 10px; text-align: left; }
.ay-prose .ayuda-nota { background: var(--ay-soft); border-left: 4px solid var(--ay-blue); border-radius: 10px; padding: 14px 18px; margin: 1.2em 0; }
.ay-prose .ayuda-nota > :last-child { margin-bottom: 0; }
.ay-toc ol { margin: 0; padding-left: 1.2em; display: grid; gap: 6px; font-size: .94rem; }
.ay-toc--movil { display: none; }
.ay-vote { margin-top: 36px; padding: 20px; border: 1px solid var(--ay-line); border-radius: 14px; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px; background: var(--ay-bg); }
.ay-vote__q { margin: 0; font-weight: 700; color: var(--ay-ink); }
.ay-vote__btns { display: flex; gap: 10px; }
.ay-vote__btns[hidden], .ay-vote__ok[hidden], .ay-vote__no[hidden] { display: none; }
.ay-vote__ok { margin: 0; color: var(--ay-text); }
.ay-pager { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-top: 22px; }
.ay-pager__a { display: flex; flex-direction: column; gap: 4px; border: 1px solid var(--ay-line); border-radius: 14px; padding: 14px 16px; color: var(--ay-ink) !important; text-decoration: none !important; }
.ay-pager__a:hover { border-color: var(--ay-blue); }
.ay-pager__a--next { text-align: right; grid-column: 2; }
.ay-pager__a .ay-muted { display: inline-flex; align-items: center; gap: 4px; }
.ay-pager__a--next .ay-muted { justify-content: flex-end; }

/* Ayuda / soporte */
.ay-help { background: #fff; border-top: 1px solid var(--ay-line); padding: 56px 0 64px; }
.ay-help__head { text-align: center; margin-bottom: 28px; }
.ay-help__head h2 { font-size: 1.6rem; font-weight: 800; }
.ay-help__head p { color: var(--ay-muted); margin: 8px 0 0; }
.ay-help__grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 20px; }
.ay-help__card { display: flex; flex-direction: column; gap: 8px; padding: 24px; border: 1px solid var(--ay-line); border-radius: var(--ay-radius); color: var(--ay-text) !important; text-decoration: none !important; background: var(--ay-bg); transition: border-color .15s, transform .15s, box-shadow .15s; }
.ay-help__card:hover { border-color: var(--ay-blue); box-shadow: var(--ay-shadow); transform: translateY(-2px); }
.ay-help__card strong { color: var(--ay-ink); font-size: 1.1rem; }
.ay-help__card .ay-link { margin-top: auto; padding-top: 6px; }
.ay-help__ico { width: 46px; height: 46px; border-radius: 12px; background: var(--ay-navy); color: #fff; display: inline-flex; align-items: center; justify-content: center; }

/* Formulario */
.ay-form { background: #fff; border: 1px solid var(--ay-line); border-radius: 20px; padding: 32px; box-shadow: var(--ay-shadow); display: grid; gap: 18px; }
.ay-field { display: grid; gap: 6px; border: 0; margin: 0; padding: 0; min-width: 0; }
.ay-field label, .ay-field legend { font-weight: 600; color: var(--ay-ink); font-size: .95rem; margin-bottom: 4px; padding: 0; }
.ay-opt { font-weight: 400; color: var(--ay-muted); }
.ay-field input, .ay-field select, .ay-field textarea { width: 100%; border: 1px solid #cbd5e1; border-radius: 12px; padding: 11px 14px; font: inherit; color: var(--ay-ink); background: #fff; }
.ay-field input:focus, .ay-field select:focus, .ay-field textarea:focus { border-color: var(--ay-blue); outline: none; box-shadow: 0 0 0 3px rgba(8, 137, 209, .18); }
.ay-field [aria-invalid="true"] { border-color: #dc2626; }
.ay-field__err { color: #b91c1c; font-size: .88rem; margin: 0; }
.ay-grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.ay-deps { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.ay-dep { position: relative; cursor: pointer; margin: 0; font-weight: 400 !important; }
.ay-dep input { position: absolute; opacity: 0; inset: 0; width: 100%; height: 100%; cursor: pointer; margin: 0; }
.ay-dep__box { display: flex; flex-direction: column; gap: 4px; height: 100%; border: 2px solid var(--ay-line); border-radius: 14px; padding: 14px; transition: border-color .15s, background .15s; }
.ay-dep__box strong { color: var(--ay-ink); }
.ay-dep__box span { font-size: .88rem; color: var(--ay-muted); line-height: 1.4; }
.ay-dep input:checked + .ay-dep__box { border-color: var(--ay-blue); background: var(--ay-soft); }
.ay-dep input:focus-visible + .ay-dep__box { outline: 3px solid rgba(8, 137, 209, .45); outline-offset: 2px; }
.ay-hp { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
.ay-legal { font-size: .88rem; color: var(--ay-muted); margin: 0; }
.ay-alert { display: flex; gap: 10px; align-items: center; background: #fef2f2; border: 1px solid #fecaca; color: #991b1b; border-radius: 12px; padding: 12px 16px; margin-bottom: 16px; }
.ay-success, .ay-empty-box { background: #fff; border: 1px solid var(--ay-line); border-radius: 20px; padding: 40px; text-align: center; box-shadow: var(--ay-shadow); }
.ay-success .ay-ico { color: #16a34a; margin-bottom: 8px; }
.ay-empty-box .ay-ico { color: var(--ay-muted); margin-bottom: 8px; }
.ay-success h1, .ay-empty-box h1 { font-size: 1.8rem; font-weight: 800; margin-bottom: 10px; }
.ay-page-head--plain h1 { margin-bottom: 4px; }

/* Responsive */
@media (max-width: 1080px) {
    .ay-cats { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .ay-cols { grid-template-columns: minmax(0, 1fr) 260px; gap: 24px; }
}
@media (max-width: 860px) {
    .ay-cols { grid-template-columns: 1fr; padding-top: 24px; }
    .ay-side { position: static; }
    .ay-toc--desk { display: none; }
    .ay-toc--movil { display: block; border: 1px solid var(--ay-line); border-radius: 12px; padding: 12px 16px; margin: 0 0 20px; background: var(--ay-bg); }
    .ay-toc--movil summary { font-weight: 700; cursor: pointer; color: var(--ay-ink); }
    .ay-toc--movil ol { margin-top: 10px; }
    .ay-band__in { flex-direction: column; align-items: stretch; gap: 14px; }
    .ay-band .ay-search { max-width: none; }
    .ay-help__grid { grid-template-columns: 1fr; }
    .ay-deps { grid-template-columns: 1fr; }
}
@media (max-width: 640px) {
    .ay-wrap { padding-left: 16px; padding-right: 16px; }
    .ay-hero { padding: 44px 0 36px; }
    .ay-hero__lead { font-size: 1rem; margin-bottom: 22px; }
    .ay-search { padding-left: 42px; }
    .ay-search__ico { left: 14px; }
    .ay-search .ay-btn { padding: 11px 14px; }
    .ay-cats { grid-template-columns: 1fr; gap: 14px; }
    .ay-section { padding: 36px 0; }
    .ay-art { padding: 24px 20px; border-radius: 16px; }
    .ay-prose { font-size: 1.02rem; }
    .ay-form { padding: 20px; }
    .ay-grid2 { grid-template-columns: 1fr; }
    .ay-pager { grid-template-columns: 1fr; }
    .ay-pager__a--next { grid-column: 1; }
    .ay-page-head { flex-direction: column; gap: 12px; }
    .ay-success, .ay-empty-box { padding: 28px 20px; }
    .ay-help { padding: 40px 0 44px; }
}
@media (prefers-reduced-motion: reduce) {
    .ay * { transition: none !important; }
}